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Returns & Exchanges
Your satisfaction is our priority. We make returns simple and hassle-free.
30-Day Returns
Return any item within 30 days of delivery
Free UK Returns
Prepaid Royal Mail return label provided
Full Refund
Original payment method credited within 5-7 days
How Returns Work
1
Request Return
Complete the return form below or email us at [email protected]
2
Receive Return Label
We'll email you a prepaid return shipping label within 24 hours
3
Pack & Ship
Securely pack your items with all original packaging and drop off at any shipping location
4
Refund Processed
Once inspected, we'll process your refund within 5-7 business days
Start Your Return
Return Policy Details
Eligible Items
- Items returned within 30 days of delivery
- Unworn jewelry in original condition
- All original packaging and certificates included
- No signs of wear, alteration, or damage
Non-Returnable Items
- Custom or personalized jewelry
- Earrings (for hygiene reasons)
- Final sale items
- Items purchased over 30 days ago
Refund Timeline
- Inspection: 1-2 business days after receipt
- Processing: 5-7 business days
- Bank posting: 3-5 additional days
- Original payment method used
Exchange Options
- Different sizes available
- Alternative styles or pearl types
- Price differences adjusted
- Subject to availability
Need Help with Your Return?
Our customer service team is here to assist you