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Pearl Gallery Returns Policy

If for some reason you are dissatisfied with your purchase, you can return goods to us within 21 days of receipt and request a full refund or replacement.

Returned items should be sent, along with their original packaging, paperwork and any presentation cases that arrived with them, to:
Pearl Gallery,
50 Vyse Street,
B18 6HR

We will process your refund within 5 working days, or replace according to your requirements. Unfortunately, we cannot control the time it takes your card issuer to credit your account.

Made-to-measure and special order items will be accepted as returns only at our discretion, a small fee may be incurred in this instance for returning the goods to a generic form. Is does not include the unlikely event that they do not meet the specifications laid out in your order, or are otherwise faulty.

For hygiene reasons we cannot accept returns on earrings that have been worn.

We will not accept Pearls as returns if their quality has been compromised by wear, e.g.:

– Pearls that have been sprayed with perfume, or have been tried on against heavily perfumed skin. Pearls absorb scent very quickly and perfume directly sprayed on can also corrode their surface. Any returned Pearls that arrive heavily scented will be classed as damaged goods, and not accepted as a return.
– Pearls that have a residue of cosmetics such as makeup or hairspray. These do not just “dirty” the pearls, they can corrode the surface and so these would be counted as damaged goods, and not accepted as a return.
(As covered by regulations 13(c) and 17 of the EU Distance Selling Directive)

The consumer would be responsible for the cost of returning any goods. We would strongly recommend using special delivery, recorded or registered post when returning any goods, for your own protection in this instance.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at


Pearl Gallery is a trading style of Nexus Agencies Ltd with the company number 03512625