Shipping And Handling

All orders within the UK for £35 and over include free shipping by Royal Mail Special Delivery, to arrive by 1pm the day after posting.
All orders within the UK under £35 include free shipping by Royal Mail Recorded Delivery.
For orders outside the UK, please contact us for details of postage prices, we use international signed for for parcels outside the UK.
Visit www.royalmail.com for full details of these services.

If your order total is under £35 and you wish for it to be sent by Special delivery, there is a charge of £5.00.

Unforutnately, we do not ship goods outside the EU at present. If you are outside the EU and wish to place an order, please contact us and we will try to accomodate you if it is at all possible.

Delivery Schedule

Items in stock will be dispatched within one business day. Orders recieved after 3pm will be processed the next working day. We will normally send your order to you in one business day .

Special order items including pearl necklaces as they require specialist stringing may take up to 3 working days to process, and we will keep you informed of progress if this is the case.

Items paid for by cheque will take longer to arrive as dispatch is pending the arrival and then clearance of the cheque. Once the cheque has cleared we will inform you and dispatch the goods.

Unforutnately, we do not ship goods outside the EU at present. If you are outside the EU and wish to place an order, please contact us and we will try to accomodate you if it is at all possible.

Returns Policy

If for some reason you are dissatisfied with your purchase, you can return goods to us within 7 days of receipt and request a full refund or replacement.

Returned items should be sent, along with their original packaging and any presentation cases that arrived with them, to:
Pearl Gallery,
50 Vyse Street,
Hockley,
Birmingham
B18 6HR

We will process your refund within 5 working days, or replace according to your requirements. Unfortunately, we cannot control the time it takes your card issuer to credit your account.

Made-to-measure and special order items will be accepted as returns only at our discretion, a small fee may be incurred in this instance for returning the goods to a generic form. Is does not include the unlikely event that they do not meet the specifications laid out in your order, or are otherwise faulty.

For hygiene reasons we cannot accept returns on earrings that have been worn.

We will not accept Pearls as returns if their quality has been compromised by wear, e.g.:

- Pearls that have been sprayed with perfume, or have been tried on against heavily perfumed skin. Pearls absorb scent very quickly and perfume directly sprayed on can also corrode their surface. Any returned Pearls that arrive heavily scented will be classed as damaged goods, and not accepted as a return.
- Pearls that have a residue of cosmetics such as makeup or hairspray. These do not just "dirty" the pearls, they can corrode the surface and so these would be counted as damaged goods, and not accepted as a return.
(As covered by regulations 13(c) and 17 of the EU Distance Selling Directive)

The consumer would be responsible for the cost of returning any goods. We would strongly recommend using special delivery, recorded or registered post when returning any goods, for your own protection in this instance.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm