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| About Us |
Pearl Gallery are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Pearl Gallery
The Pearl Centre
50 Vyse Street
Birmingham
B18 6HR
United Kingdom
Phone: +44 (0) 121 554 3211
Email: sales@pearlgallery.co.uk
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| Making A Purchase |
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
You will see our prices listed in 2 ways. The first price is a TSP, or Typical Selling Price. This is the typical price that a comparable piece of jewellery would be offered for sale at a high street jeweller. Our web price is the price we offer our items for sale on the website. As we are direct cultured pearl importers, and do not have the huge overheads of a retail jeweller, we can pass our savings onto you, and offer a very competitve price.
We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa, Mastercard, Switch, Solo and Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, by post or over the Internet.
We accept payment by cheque for orders from within the UK. Cheques should be made payable to "Pearl Gallery", with your cheque guarantee card number and the card's expiry date written on the back, and posted to our address at the foot of the page. Goods Paid for by cheque will not be dispatched until payment has fully cleared. We will inform you once your cheque has been recieved here, for your own piece of mind.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
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| Shipping And Handling |
All orders within the UK for £35 and over include free shipping by Royal Mail Special Delivery, to arrive by 1pm the day after posting.
All orders within the UK under £35 include free shipping by Royal Mail Recorded Delivery.
For orders outside the UK, please contact us for details of postage prices, we use international signed for for parcels outside the UK.
Visit www.royalmail.com for full details of these services.
If your order total is under £35 and you wish for it to be sent by Special delivery, there is a charge of £5.00.
Unforutnately, we do not ship goods outside the EU at present. If you are outside the EU and wish to place an order, please contact us and we will try to accomodate you if it is at all possible.
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| Delivery Schedule |
Items in stock will be dispatched within one business day. Orders recieved after 3pm will be processed the next working day. We will normally send your order to you in one business day .
Special order items including pearl necklaces as they require specialist stringing may take up to 3 working days to process, and we will keep you informed of progress if this is the case.
Items paid for by cheque will take longer to arrive as dispatch is pending the arrival and then clearance of the cheque. Once the cheque has cleared we will inform you and dispatch the goods.
Unforutnately, we do not ship goods outside the EU at present. If you are outside the EU and wish to place an order, please contact us and we will try to accomodate you if it is at all possible. |
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| Back Orders |
We aim to keep our site up to date, reflecting the products we currently have in stock.
Should your item not be in stock we will inform you as soon as possible and either offer a suitable alternative item or allow you to cancel your order.
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| Tax Charges |
| All items are priced inclusive of UK VAT charges. |
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| Credit Card Security |
| When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our payment processing computer. They are not held in clear text on any web site, or seen by any members of staff. |
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| Guarantee |
We guarantee your satisfaction. All of our products come with a 7 day guarantee.
If for some reason you are not happy with your purchace, please see our returns policy for details.
We aways strive for the best constancy that we can, but this can be affected by supply, so very slight variations may occur from the items pictured.
We will NEVER sell you goods of inferior quality to those you can see in the sample picture, any differences that may occur would be purely small, cosmetic and would not affect the value and quality of the item.
When buying pendants, we can guarantee the quality and carat of the chain supplied, but not the style. This may vary with availability.
While we can guarantee the quality and size of pearls, and their basic shape and colour, their being an organic product means that colours and shapes may not be an exact match to those pictured on the site, though they will always be as close as possible.
If there is ever a change in the basic design of a piece, e.g. a different type of diamond or a different style cap on a pendant, we will reflect this in the shown image as soon as we can and notify and customers awaiting orders in the meantime of the change. |
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| Reaching Us |
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 121 554 3211 or write to us at:
The Pearl Centre
50 Vyse Street
Birmingham
B18 6HR
United Kingdom |
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| Privacy Policy |
Pearl Gallery do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
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| Returns Policy |
If for some reason you are dissatisfied with your purchase, you can return goods to us within 7 days of receipt and request a full refund or replacement.
Returned items should be sent, along with their original packaging and any presentation cases that arrived with them, to:
Pearl Gallery,
50 Vyse Street,
Hockley,
Birmingham
B18 6HR
We will process your refund within 5 working days, or replace according to your requirements. Unfortunately, we cannot control the time it takes your card issuer to credit your account.
Made-to-measure and special order items will be accepted as returns only at our discretion, a small fee may be incurred in this instance for returning the goods to a generic form. Is does not include the unlikely event that they do not meet the specifications laid out in your order, or are otherwise faulty.
For hygiene reasons we cannot accept returns on earrings that have been worn.
We will not accept Pearls as returns if their quality has been compromised by wear, e.g.:
- Pearls that have been sprayed with perfume, or have been tried on against heavily perfumed skin. Pearls absorb scent very quickly and perfume directly sprayed on can also corrode their surface. Any returned Pearls that arrive heavily scented will be classed as damaged goods, and not accepted as a return.
- Pearls that have a residue of cosmetics such as makeup or hairspray. These do not just "dirty" the pearls, they can corrode the surface and so these would be counted as damaged goods, and not accepted as a return.
(As covered by regulations 13(c) and 17 of the EU Distance Selling Directive)
The consumer would be responsible for the cost of returning any goods. We would strongly recommend using special delivery, recorded or registered post when returning any goods, for your own protection in this instance.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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Wedding Specials
Pearl Necklets
